Himalayan salt is rock salt (halite) mined from the Punjab region of Pakistan. The salt often has a pinkish tint due to mineral impurities. It is primarily used as a food additive as table salt, but is also used as a material for cooking and food presentation, decorative lamps, and spa treatments.
To cancel or modify your order, send us an email towith your order details and we'll cancel or modify it promptly. In case of cancellation, we will initiate refund of your payment within 24 hrs and It will be credited to your account by payment service providers used at the time of placing an order.
Please note that we do not accept cancellations or modification of order, once the orders have been dispatched from our fulfillment centers.
It is Merlion Naturals' intention to satisfy its customers. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered except In case of any problem or quality issue with the product, we replace the product. All you need to do is give us a call or email within 3 days of delivery or drop us an email at infowith received product photos and order Id.
Once confirmed with our team, please send us the product back at the below-mentioned address: Patelx Pty Ltd, 25 Glenferrie Road, Malvern, VIC, 3144, Australia.
Shipping Damage or Wrong item.
If your parcel arrives damaged or wrong item has been received, you need to register the complaint within 48 hours of receiving the parcel and submit all the details of the damaged parcels along with the proper evidence like photos and image of a signed POD copy (if possible).
Our team will evaluate the complaint and provide resolution on the same case-to-case basis. No requests will be considered, Without proper evidence. We will provide you with free return of the item with postage paid return would be emailed to you.
